The Family Support Service (FSS) has been operating at SPCSIC since 2017 and is designed to assist families with children to address issues that are impacting on their day-to-day lives.
FSS operates 3 days per week within a case management model and allows people an opportunity to address more complex family concerns, where the needs of children and adults are taken into account.
Family Support Service appointments are free, confidential, and client self-determined, allowing clients to talk about what is most important to them, to examine their situation and make informed decisions. Children are welcome to attend with parents, and a play space with toys and activities is provided.
The Family Support Worker can help with everything from income and entitlements assessment, household bills, budgeting, advocacy and negotiation, education and school issues, to getting connected to specialist support services, or with a specific identified need.
The program is driven by the needs of the family unit and can be as short as one visit to get a particular issue resolved or over a number of sessions addressing multiple complex issues.